Where you stand

[the basics B.V.], [address, postcode, city]. Chamber of Commerce [number], VAT [number].

Reach us at support@the-basics.eu, on working days within [1 working day].

These terms apply to every offer on our site and to every agreement you enter into with us. You can read and save them before you order; they stay permanently on this page.

Our shipping policy and our refund policy form part of these terms.

All offers apply for as long as they appear on the site and while stocks last. If a price or description contains an obvious error or typo, we are not bound by it. We will tell you as soon as possible and you can cancel your order free of charge.

The images on our site show the products as accurately as possible. Small differences in colour or packaging do not give a right to cancel or to compensation.

The agreement is formed the moment you place your order and we confirm it by email.

Until that confirmation we may refuse or limit an order, for example where there is doubt about payment or where quantities are unusually large.

All prices are in euros and include VAT. If you order from another EU country, the VAT rate of your own country applies. Shipping costs are added separately and appear in your order summary before you pay.

You pay at checkout, using the methods available at that time. With a subscription you authorise us to charge each delivery automatically; you receive a reminder beforehand.

We deliver to the address you provide. Delivery times are listed in our shipping policy and are estimates.

The statutory maximum delivery period is 30 days. If we cannot meet it, you may cancel the purchase and get your money back.

The risk of damage or loss sits with us until the moment the parcel is in your hands.

You have 14 days to change your mind after receiving your order. How that works, and what can and cannot be returned, is set out in our refund policy.

Please note: our supplements are sealed. Once the seal is broken, your right of withdrawal lapses for reasons of health protection and hygiene.

A subscription has no minimum term. You can pause or cancel it at any time through your account or by email, up to [2 days] before the next shipment. After that the delivery is already being processed and we cannot stop it; your cooling-off period applies instead.

If you have taken a subscription for a longer period, it continues after that period ends and from that point you can cancel at any time, with a notice period of no more than one month.

We may change the price of an ongoing subscription. We will tell you at least [30 days] in advance and you can cancel free of charge.

You are entitled to a product that matches the agreement: it does what you may reasonably expect of it.

If it does not, we will repair it, replace it, or refund you. These statutory rights always apply, alongside any additional guarantee we offer ourselves.

Our products are food supplements. They are not a substitute for a varied diet or a healthy lifestyle, and they are not medicines.

Stick to the recommended daily amount on the packaging. If you take medication, are pregnant or are breastfeeding, speak to your doctor first.

We are liable for damage resulting from a failure attributable to us. Nothing in these terms limits the rights you have as a consumer under the law.

Email support@the-basics.eu with your order number. We respond within [1 working day] and come back with a substantive reply within 14 days.

If we cannot resolve it together, you can bring the dispute before the competent Dutch court.

Dutch law applies to every agreement. Mandatory provisions of the law of your own EU country continue to apply alongside it.